Use Case by Broadvoice: How Smarter Routing Rescued Customer Experience in Banking
Use Case: How Smarter Routing Rescued Customer Experience in Banking by Daniel Pulgarin Say you have a customer call into your regional bank at 4:47 p.m. on a Friday about potential fraud on their account. They’re transferred three times, put on hold twice, and finally, they hang up in frustration. By Monday morning, they’ve already…