A new Aite Group report finds that contact center fraud losses are up in 36% of contact centers in 2020 compared to 2018.  Boston, December 17, 2020 — Improving the customer experience has been a high priority for financial institutions in recent years, but many contact centers continue to use high-friction methods and obsolete technologies to…

MIAMI, FL (December 17, 2020) — ClearSale (https://www.clear.sale), the global leader in ecommerce fraud prevention, announced today that it’s been recognized by software review authority G2 with top ratings for their software. Using reviews and feedback from verified customers, G2’s Winter 2021 report places ClearSale in first place in the Fraud Protection Software category as…

HighSpeedInternet.com released its “State of the Internet in 2020” report on December 14, 2020. To compile this report, HighSpeedInternet.com dove into the top reports this year related to internet speeds and prices, customer satisfaction, how internet service providers (ISPs) responded to the pandemic and what we expect moving forward. “Reliable access to fast and affordable…

SAN JOSE, CALIF., 8 DEC, 2020 – InfoApp is a new web-based tool designed to help organisations send highly targeted content to customers in a timely fashion. It centralizes content into a format that can be used across any size of business, and is integrated with all social media platforms and email formats. InfoApp lets organisations…