If there is anything that 2020 taught us, it is the need for speed when it comes to the adaptation of services and their delivery. The world was changed overnight with the arrival of a virus that challenged and shook up our daily lives to the core. Across many sectors, organisations worked quickly to help…
Read Article
The Quick Service Restaurant (QSR) industry has been witnessing significant changes over the years. Increased competition, rapidly advancing technologies, consumer expectations, concerns over environmental sustainability and changing preferences towards healthy food are only some of the factors which have driven growth, adding a modern twist to the traditional dining experience. With the COVID-19 pandemic accelerating…
Merchants are having to up their game and redesign and restructure every aspect of the customer journey as the world around them is rapidly shifting to digital channels due to both consumer demand and the global pandemic. Part of this is payments which has remained relatively unchanged for years. But it has meant that brands…
As CEOs from numerous industries respond to the Jan. 6, 2021, attack on Capitol Hill, payments and security leaders noted that security breaches are not limited to the digital world. In a Jan. 11, 2020, interview with The Green Sheet, Jodie Kelley, CEO of the Electronic Transactions Association, reflected on the current state of affairs at…
