Use Case: How Smarter Routing Rescued Customer Experience in Banking by Daniel Pulgarin Say you have a customer call into your regional bank at 4:47 p.m. on a Friday about potential fraud on their account. They’re transferred three times, put on hold twice, and finally, they hang up in frustration. By Monday morning, they’ve already…
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The Power of AI Point of Sale for Merchants & ISOs by Jason Diaz In the world of retail and payments, the Point of Sale (POS) has long been more than just a cash register—it’s the nerve center of the business. But for years, POS systems have been stuck in the past: clunky interfaces, simply…
RetailNow 2025 Caesar’s Palace Wrap-up by Tom McCole Well, don’t say I didn’t tell you about RetailNow 25 in my last post. It was the absolute best POS reseller convocation ever! The event attracted 174, exhibitors, the most since the pre-COVID pandemic days. The vendors displayed their latest solutions for cybersecurity, emerging AI technologies,…
Ferne Glemby Sells CardPlus Empower After Nearly 30 Years; Pete Philomey Named CEO and Rebrands Company as CardPlus Merchant Services Edgewater, NJ — After nearly three decades of leadership, Ferne Glemby, the longtime owner of CardPlus Empower, has officially sold the independent sales organization (ISO) to Pete Philomey, effective July 1, 2025. Under Pete’s leadership, the company has been rebranded…
All Hail Retail Now 2025! by Tom McCole In the commerce technology world today, there are more trade shows and conferences for resellers now than ever before. Retail, restaurant, kiosk, hotel, payment, convenience store, grocery, security, and other events offer immense value to both exhibitors and resellers. For some, these convocations present a year-round information…