As consumers increasingly demand convenience, immediacy, and digitized services, businesses are working to meet those demands by offering multiple ways to pay, including digitized payment options and services. As they seek to bring a variety of options to customers in various demographics, some businesses are struggling to offer a consistent experience across all payment channels.…
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While consumers are demanding the ability to pay companies using their mobile device, many businesses still struggle to offer a seamless, user-friendly mobile payment experience that strengthens their brand. At the root of these challenges is often a failure to clearly define and execute on the desired customer experience. Defining and designing the desired customer…
By Sharon Rosa-Bohrer Whether it’s the transition from brick-and-mortar stores to online shopping or vice versa, or the in-store transformation to an immersive retail experience, fintech (financial services technology) plays an integral role. Current retail trends show that 51% of Americans prefer online shopping, while e-commerce is growing at 23% each year. This trend will…
For the first time ever, more merchants support mobile apps than a dedicated mobile website for online shopping. This insight is according to Kount’s 2018 Mobile Payments and Fraud Report. This staggering fact illustrates the type of dynamic changes taking place within the mobile channel. This year’s results uncovered critical findings for payment options,…
by Grubhub & PayPal Mobile devices have changed how we interact with the world around us. From posting photos in the moment, interacting with five different apps to communicate with our friends and family, or how we shop for anything imaginable, we’re able to browse, purchase, share – you name it – with a simple…