Providing virtual terminal payment functionality enhances experiences for customers – and call center employees.   Providing fast, convenient customer service is fundamental to successful call center management. However, consumers continually seem to raise the bar as their behaviors evolve. At one time, convenience meant enabling customers to call rather than drive to a physical location…

B2C payments are always on my mind and I don’t believe that’s an accident or some sign that I might be a workaholic. The fact is, I enjoy my time as an independent consumer equally as much as working in the payments industry; the exception being PTO when my consumer persona completely runs amok. But…

How WFH convinced me we’re finally taking the ‘ugh’ out of digital implementation (hint: it’s all about the clients) Connectivity … it seems easy. In our personal lives, having a smart phone means we’re connected with any number of businesses and banks. You can use your phone for literally anything. Buy groceries, pizza orders, transportation,…

Arkose Labs, a global technology leader, takes a novel approach to fraud prevention by bankrupting the business model of fraud. The company uses advanced technologies to remediate attacks in real time, posing a series of step-up challenges designed to wear down fraudsters without adding any friction to the customer experience. Headquartered in San Francisco, with…

MPC21 is pleased to announce a completely new track this year, curated by Tracy Lai, FinTech Consultant and Partner at Lystar Group. The Global Trends Track will launch Thursday, August 19, 2021, the third day of MPC’s eleventh annual conference. Designed to explore global trends and developments in digital commerce, the Global Trends Track will feature experts who…