Use Case: How Smarter Routing Rescued Customer Experience in Banking by Daniel Pulgarin Say you have a customer call into your regional bank at 4:47 p.m. on a Friday about potential fraud on their account. They’re transferred three times, put on hold twice, and finally, they hang up in frustration. By Monday morning, they’ve already…
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How Agentic AI Will Transform Banking (and Banks) The technology is developing at warp speed as it promises to increase efficiencies and reduce costs. That’s creating winners and losers in the banking industry. By Lynnley Browning Reports of China’s low-cost AI model, DeepSeek, have stunned fintechs and chipmakers that make the hardware for artificial intelligence, but…
Looking to Improve 2025 Financial Performance? Start by Revisiting the Tech Stack By Glenn Goldberg While most think of falling leaves and Halloween as annual autumn rituals, financial services companies have a totally different perspective. For these organizations, the fall represents Financial Planning season, when CFOs must map out budgets and set performance KPIs…
Wellesley Hills Financial Welcomes New Team Members Wellesley Hills Financial LLC is a cloud-based subscription software dedicated to banking assets in all three areas of fintech, payments, and B2B software. They began as a banking payments technology company in 2007 and have expanded their coverage areas to respond to market demand for small business and…
Case Study on Seamless Data Migration How PLAY Ensured Business Continuity with Oracle GoldenGate Customer The Play Group, part of the French Iliad Group, one of Europe’s largest telecommunications groups, is a leading provider of mobile, fixed-line Internet and digital TV services. It serves more than 17 million customers, and provides comprehensive ICT and data…