A Legacy in Motion: Experience the 2025 PTW Leadership Summit I am excited to announce that the microsite for our 18th PayTech Women (PTW) Leadership Summit is now live! The time is now to start planning a meaningful Summit experience in Atlanta this November as we commemorate PTW’s 20th anniversary. Aligned with our Legacy in…
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AI Implementation Failures in Real-World Deployments The S&P study on Generative AI asserts that, “The percentage of companies abandoning the majority of their AI initiatives before they reach production has surged from 17% to 42% year over year, with organizations on average reporting that 46% of projects are scrapped between proof of concept and broad…
Use Case: How Smarter Routing Rescued Customer Experience in Banking by Daniel Pulgarin Say you have a customer call into your regional bank at 4:47 p.m. on a Friday about potential fraud on their account. They’re transferred three times, put on hold twice, and finally, they hang up in frustration. By Monday morning, they’ve already…
The Power of AI Point of Sale for Merchants & ISOs by Jason Diaz In the world of retail and payments, the Point of Sale (POS) has long been more than just a cash register—it’s the nerve center of the business. But for years, POS systems have been stuck in the past: clunky interfaces, simply…
RetailNow 2025 Caesar’s Palace Wrap-up by Tom McCole Well, don’t say I didn’t tell you about RetailNow 25 in my last post. It was the absolute best POS reseller convocation ever! The event attracted 174, exhibitors, the most since the pre-COVID pandemic days. The vendors displayed their latest solutions for cybersecurity, emerging AI technologies,…