MPC Interviews John T. Black of Eagle Processing Systems
How are you different from other brands in your space?
At Eagle Processing Systems, we are not just a payment solutions provider—we are a complete backend processor. Unlike many competitors who rely on third-party platforms for certain functions, our custom-built source code is wholly owned and managed in-house.
This proprietary system includes:
- Application Underwriting & Boarding System – Streamlining the onboarding process with automation and efficiency.
- Backend Merchant Accounting System – Providing real-time financial data and reconciliation tools.
- Risk Management System – Ensuring secure, compliant, and optimized transactions.
- Bank, ISO, Agent & Merchant Portals – Offering direct access to key data and account management tools.
How would you describe your value proposition to prospective customers and channel partners?
At Eagle Processing Systems, we provide a fully integrated processing ecosystem designed to enhance efficiency, transparency, and revenue potential for ISOs, agents, and merchants. We do not claim to be the lowest cost nor do we wish to be. I have seen the race to zero far too many times. At Eagle we focus on client needs and solutions for verticals. Others do not.
With SOAR, our advanced online and mobile application platform, our clients can:
- Submit applications from any device—phone, tablet, or laptop—enabling on-the-go processing.
- Capture electronic signatures and auto-approve applications for faster onboarding.
- Update merchant data in real time—adjust rates, change addresses, and manage accounts with ease.
- Monitor transaction trends to forecast performance and identify growth opportunities.
- Track merchant exposure and risk management in real-time.
- Manage chargebacks efficiently, including RDR (Rapid Dispute Resolution) and Ethoca alerts to reduce disputes and revenue loss.
At Eagle Processing Systems, we don’t just provide tools—we empower agents, ISOs, and merchants with better control, better data, and better business outcomes.
What recent challenges have your company’s leadership faced and how did you overcome them?
The recent regulatory environment and corresponding requirements for audits is impacting not just Eagle but the industry in its entirety. Both the OCC and card brands are focusing more on our industry, the OCC from compliance and the card brands in an effort to “reduce risk” by focusing on specific transaction types. Eagle has been able to not only respond to but stay ahead of these requirements. The advantage of owning our own source code enabled us to be able to implement both settlement procedures and risk parameters on our platform that not only adhere to but exceed requirements for these.
What recent milestone have you achieved and why is it significant?
Eagle has recently implemented our ISO, AGENT, Merchant portal, SOAR. This system has been in development for close to 18 months and has been being rolled out selectively. This source code is developed and also wholly owned by Eagle. This is significant for our clients as it allows us to cater to our clients’ needs and customize solutions for them for residual payments, split funding, risk monitoring, allowing them to manage their portfolios to a detailed level. We like to say what gets measured gets managed. This is significant for Eagle as it is the last piece of the puzzle. Eagle does not outsource any back office functions.
What near-term opportunities will 2025 present to you and your team?
At Eagle we will be rolling out added solutions for industry specific verticals. We have previously provided a dual pricing solution for the restaurant industry through our Flatzero POS solution and will be rolling out our Dual Pricing solution for Fleet cards in concert with Charge anywhere. In fact, this press release has recently been dropped. This will allow Eagle and Charge Anywhere ISO’s and agents to provide a dual pricing solution on Fleet that can run on the TSYS platform for credit cards. We are excited for our clients to review the Petro Partner Plus solution.
What’s a key trend for your industry in 2025, and why do you think it’s important?
Having been in the industry for over 40 years there is little that surprises me at this point. The changing dynamics with AI and risk, and as mentioned, the regulatory environment, will all impact the industry. The bottom line is, regardless of all trends, the industry is about getting a transaction from a merchant and getting them paid. This has not changed in 40 years. I feel the card brands’ attempts at added risk and security parameters in concert with the regulatory issues being imposed are at opposing ends. One will reduce access to credit, the other increases costs to a segment that the market is trending towards, the result will have a significant impact in the market if not addressed.
For more information contact John Black, CEO, Eagle Processing Systems, j.black@eagleprocessing.com.
