MPC Interviews Jason Haygood of Kore.ai

 

Jason Haygood, Partner Sales Director at Kore.ai, 
jason.haygood@kore.com.

 

How are you different than other brands in your space?

 

Kore.ai is purpose-built for enterprise-grade AI in regulated industries. Unlike point solutions or productivity copilots, Kore.ai delivers a secure, governed, AI-native platform that can reason, orchestrate, and execute work end-to-end across complex banking, payments, and compliance workflows—at scale. 

 

How would you describe your value proposition to prospective customers and channel partners?

 

Kore.ai enables financial institutions to safely operationalize AI across customer service, operations, IT, risk, and back-office functions—driving measurable outcomes such as cost reduction, faster resolution times, improved compliance, and better customer experiences. For partners, we provide a repeatable, enterprise-ready AI platform that accelerates pipeline creation, expands services revenue, and reduces delivery risk.

 

What recent challenges have your company’s leadership faced and how did you overcome them?

 

As enterprise demand for AI accelerated, a key challenge was helping customers move from experimentation to production while maintaining security, governance, and regulatory compliance. Kore.ai addressed this by doubling down on enterprise controls, auditability, deployment flexibility (SaaS, private cloud, on-prem, GovCloud), and deep integrations—allowing highly regulated organizations to scale AI with confidence.

 

What recent milestone have you achieved and why is it significant? 

 

Kore.ai was recently selected by Microsoft as a launch partner for Microsoft Agent 365 and named one of Microsoft’s Startups to Watch. This recognition underscores Kore.ai’s leadership in agentic AI and validates our ability to deliver production-grade AI solutions for global enterprises, including major financial institutions.

 

What near-term opportunities will 2026 present to you and your team?

 

We see a significant opportunity to help financial services organizations move beyond chatbots to AI agents that execute work—automating service requests, compliance checks, payment inquiries, IT operations, and internal support. This shift enables banks and fintechs to improve efficiency, reduce operating costs, and redeploy talent to higher-value activities.

 

What’s a key trend for your industry in 2026, and why do you think it’s important?

The most important trend is the rise of agentic AI paired with citizen development—where AI is no longer limited to centralized data science teams, but can be safely used by business users across IT, operations, risk, HR, and customer service. For financial services, this is critical because it allows each department to experiment, automate, and, improve workflows independently, while still operating within enterprise-grade governance, security, and compliance guardrails.