The recent pandemic has seen people around the world more widely embrace the innovative financial technology (‘FinTech’) that has been developed by start-ups and challenger banks, particularly when it comes to using mobile apps to manage finances and pay for goods. This has particularly been the case in the developing world and outside of what…

Our collective journey from paper-based transactions to digital, omnichannel commerce has been marked by technology milestones as we remove friction, improve security and enhance the customer experience.  And more importantly, our journey has been marked by human breakthroughs as we’ve learned to harness the power of trust, collaboration and co-creation. Anita Ghosh, chief executive officer…

The Global Trends Track launched successfully on Thursday, August 19, 2021, the third and final day of the 11th annual MPC conference. Leaders from the USA, Canada, Asia and Europe had intense and informative discussions on ESG, global payments developments, digital wallets and attractive overseas opportunities as summarized in the following synopsis by Tracy Lai, curator…

Arkose Labs, an online fraud prevention technology provider, is offering customers a commercial guarantee against stuffing attacks. Unveiled Aug. 10, 2021, the Credential Stuffing Warranty covers up to $1 million of customer response expenses to pernicious attacks that use automation to test massive amounts of usernames and passwords, the company stated. Patrice Boffa, vice president…

Providing virtual terminal payment functionality enhances experiences for customers – and call center employees.   Providing fast, convenient customer service is fundamental to successful call center management. However, consumers continually seem to raise the bar as their behaviors evolve. At one time, convenience meant enabling customers to call rather than drive to a physical location…